Trusted Network Agency
0

Refund Policy

Understand our refund and return procedures for a worry-free shopping experience

Last Updated: January 7, 2026

Table of Contents

1. Overview

At TNA Marketplace, we strive to ensure every transaction is secure and satisfactory for both buyers and sellers. Our refund policy is designed to protect you while maintaining fair practices for our community.

All transactions are protected by our Secure Escrow System, ensuring your funds are safe until you receive what you paid for.

2. Refund Eligibility

Eligible for Refund

  • Item not as described
  • Seller failed to deliver
  • Account/asset not transferred
  • Fraudulent listing
  • Technical issues preventing delivery
  • Seller unresponsive for 72+ hours

Not Eligible for Refund

  • Change of mind after delivery
  • Item received as described
  • Buyer violated platform terms
  • Disputes raised after 14 days
  • Third-party service issues
  • Buyer shared credentials externally

3. Refund Process

Follow these steps to request a refund:

  • Step 1: Go to your order history and select the transaction
  • Step 2: Click "Report Issue" or "Request Refund"
  • Step 3: Select the reason for your refund request
  • Step 4: Provide detailed explanation and evidence (screenshots, messages)
  • Step 5: Submit your request and wait for our review

Refund requests must be submitted within 14 days of the transaction date.

4. Refund Timeline

Day 1-2

Request Submitted

Your refund request is received and assigned to our support team for review.

Day 2-5

Investigation

We review all evidence, contact both parties, and assess the validity of the claim.

Day 5-7

Decision

A final decision is made and communicated to both buyer and seller.

Day 7-14

Refund Processed

If approved, funds are released to your original payment method or account balance.

5. Escrow Protection

Our escrow system protects both buyers and sellers:

  • Buyer's payment is held securely until delivery is confirmed
  • Sellers receive payment only after buyer confirms receipt
  • Automatic release after 3-day inspection period if no issues reported
  • Full protection against fraud and non-delivery

Never complete transactions outside of our platform. We cannot protect payments made externally.

6. Dispute Resolution

If you disagree with a refund decision:

  • You may appeal within 7 days of the decision
  • Provide additional evidence to support your case
  • A senior support specialist will review your appeal
  • Final appeal decisions are binding

We aim to resolve all disputes fairly and impartially, considering all available evidence from both parties.

Need Help with a Refund?

Our support team is available 24/7 to assist you with refund requests and disputes.

Open Support Ticket